Help center
Quick answers about PULSE. Ask the assistant, or email us and a person will reply.
Getting started
What is PULSE?+
PULSE is listing software for auto parts sellers on eBay. You scan parts in with your phone, the AI reads the part number and writes the eBay listing, PULSE suggests a price from live eBay listings, and it keeps your cars, parts, bins, orders and profit in one place. PULSE stands for Pull, Upload, List, Sell, Earn.
How do I get started?+
Create an account (free for 14 days, no card). A short setup walks you through: your business address, connecting eBay, choosing your eBay shipping/payment/return policies, bringing in your existing eBay listings (PULSE groups them into vehicles and part types for you to check), and where your parts are (upload a spreadsheet, use the bin built into your SKUs, or do a bin sweep with your phone).
eBay
I've never sold on eBay. Can I still use PULSE?+
Yes. You need an eBay seller account with business policies (shipping, payment and returns). In eBay Seller Hub go to Account, then Business policies, and create one of each, then connect eBay in PULSE. The setup screen explains each step.
How does PULSE stay in sync with eBay?+
Every 15 minutes PULSE reads your eBay listings and orders. New orders appear on the pick list. Price and quantity changes you make in PULSE are sent to eBay, and when a part sells elsewhere or is scrapped, PULSE ends its eBay listing so it can't sell twice. Updates eBay refuses are listed under eBay updates that failed, with eBay's reason and a Try again button.
Scanning parts
How do I scan a part in?+
Tap Scan and point the camera at the part's PULSE sticker. Then three steps: snap the part-number label (the AI reads it), take a few photos of the part, and pick the bin (it starts with the bin of your last part). Tap Save & scan next. The AI writes the eBay listing in the background.
Do I need a label printer?+
For donor cars, PULSE prints one numbered sticker per part (2 inch thermal labels; a Nelko PL70e works well; print from the PDF in the Nelko app). Repair shops listing a few shelf parts don't need stickers.
What if a part has no part number?+
Type what the part is (for example 'mirror') instead. The AI uses the photos and the car to write the listing.
Pricing and listing
How does PULSE suggest prices?+
It looks up what the same part (by part number, else car and part name, same condition) is listed for on eBay right now, ignores the cheapest and dearest 10%, and places the price according to your pricing style in Settings, Pricing: a slider from Sell fast through Market to Top dollar, plus rounding. In Needs price, press Enter on an empty box to use the suggestion, or Accept all suggestions.
How do I post parts to eBay?+
In List, Ready to list: tick the parts and tap Post to eBay. Each part shows a check with its eBay link, or eBay's exact problem to fix. PULSE picks the category, item specifics, fitment from the donor car, and Standard, Large or Freight shipping by box size.
What is Snap and sell?+
An optional Save & post button on scan-in (turn it on in Settings, Pricing). PULSE writes the listing, prices it from your pricing style and posts it while you scan the next part, but only when it's confident: at least 3 matching eBay listings, photos and a box size. Anything else waits in Needs price. Results show on the Scan screen.
Orders and shipping
How do I ship orders?+
Orders, Pick list shows sold parts in walking order by bin. Scan each sticker as you pull it so the wrong part never ships. Tap Shipped with the tracking number and carrier, and tracking goes to eBay.
Inventory
How do bins and locations work?+
Bins are where parts live. Totes in stacks are lettered (C3 = stack C, 3rd up) so the pick list walks you in order. Bins can belong to a location (shop, storage unit). Bring in existing locations from a spreadsheet, from the bin built into your SKUs, or with a bin sweep on your phone (scan a bin, then scan each part in it).
Team
Can my employees use PULSE?+
Yes. In Settings, Team, invite people by a private sign-in link. Staff can scan, price, list, pick and ship but don't see costs, purchase prices, profit or settings. Owners and admins see everything. Staff see their own daily count on the Scan screen.
Reports
What reports are there?+
Home shows what to do next. Reports shows sales, where they sold and profit per car after eBay fees and expenses. Aging shows parts listed 30, 60, 90 and 180+ days with bulk price cuts. Productivity shows parts scanned, priced and posted per person and per hour.
Plans and billing
What do the plans cost?+
Shop: $39/month or $390/year, 50 new parts a month, 1 user. Snap and sell: shelf to eBay in one step; AI listings, part-number reading, suggested prices; eBay listings and orders synced. Starter: $99/month or $990/year, 300 new parts a month, 2 users. Everything in Shop; Donor cars, profit per car, labels and bins; Pick list, aging report and expenses. Pro: $249/month or $2490/year, 1500 new parts a month, 5 users. Everything in Starter; Staff logins that hide costs and profit; Productivity report: parts per hour, per person. Business: $499/month or $4990/year, 5000 new parts a month, unlimited users. Everything in Pro; We import your existing inventory for you; Priority support. Every plan includes AI listings, part-number reading, suggested prices, Snap and sell, and eBay sync. Yearly billing gets 2 months free. 14-day free trial, no card. Over your monthly parts: upgrade, or $0.50 per extra part. Existing eBay listings brought in during setup don't count.
Can I change plans or cancel?+
Yes, any time from Settings. Cancelling takes effect at the end of the billing period. Your data is yours: you can export it or ask us to delete it.
Privacy
Who can see my data?+
Only people in your business. Every business is fully separate. The only shared thing is the PULSE parts library: facts about part numbers (part type, category, box size, vehicles it fits) from parts that were listed or sold, never prices, costs, photos, customers or which business they came from.